During the COVID-19 Pandemic
Is the library open?
All HPL branches are open for browsing, holds pickup, computer access and use of printers, scanner, fax and Central Makerspace equipment. Visits are limited to (2) two hours and no food or drink is permitted, to reduce the risk of transmission. Beginning Oct 19 hours at Central Library, Terryberry, Dundas and Red Hill are Monday to Friday 10am-9pm, Friday 10am-6pm and Saturday 10am-6pm. Hours at all other branches are Monday*-Thursday 10AM-6PM and Friday 10AM-6PM, Saturday 10AM-5PM. (Locke Branch doesn’t offer computer access, but WiFi is available.) *Carlisle, Freelton, Greensville, Lynden, Mount Hope and Bookmobile are closed Mondays.
HPL is offering a Flu Shot Clinic at Central Library Saturdays 10:00am-12:00pm, October 24-December 12.
Is Local History & Archives open?
No. It is currently closed to in-person visits, due to health precautions. Staff are available to answer questions. Email email@example.com or call 905-546-3200 or chat at hpl.ca.
Do I need to bring back my library items?
Yes. Please return all library materials on the due date or when they are no longer renewable. Return all library materials into any of the drop boxes at HPL’s 22 branches.
Will I be fined for overdue materials?
HPL is permanently eliminating fines and fees on children’s and youth materials and waiving fines for everyone else until December 31, 2021. More information is on our FAQ page.
Can I place holds again?
Yes. Visit hpl.ca to browse titles and put items on hold. When you receive a phone call or email from HPL indicating they’re ready, pick them up at your selected branch. No appointment necessary.
When can I pick up my holds?
When you receive a notice from HPL that your holds are ready, pick them up at your selected branch. No appointment necessary.
How long can I borrow library materials?
You have 28 days to enjoy your items.
I returned my library materials, but they still appear as overdue on my account.
Rest assured HPL received your items, but there’s a backlog of items to check in. Thank you for your patience.
Is the Visiting Library Service running?
This delivery service -- for library customers who are homebound or living in a residential facility -- is likely to resume in Fall.
When will the Bookmobiles be back on the road?
It's back on the road Sept 22 with a modified shedule. Please check the Bookmobile page for more information about the stops it'll be making and how you can pick up your holds and drop off your returns.
Does my library card work online?
Yes. HPL has all you need to keep you informed and entertained. Register for a card to access movies, music, newspapers, magazines, e-learning and more, all for free.
When can I use a computer?
Now. HPL branches are open for browsing, holds pickup, computer access and use of printers, scanner, fax and Central Makerspace equipment. Visits are limited to (2) two hours. Computers are available Monday*-Thursday 10AM-5:30PM, Friday 10AM-5:30pm and Saturday 10AM-4:30PM. All computer users need a library card. Computer use is first come, first served. (Locke branch doesn’t offer computer access but WiFi is available.) *Carlisle, Freelton, Greensville, Lynden, Mount Hope and Bookmobile are closed Mondays.
How long can I use a computer?
Members get (1) one hour of computer time per day at Barton, Central, Concession, Red Hill, Saltfleet, Sherwood, Terryberry and Westdale branches. If you need more time, ask staff. However, this can only be done if there’s no one else waiting for a computer. This is to ensure all HPL Members have equal access to a computer.
Can I print items while I’m on the computer?
Yes. All members can print up to 10 black and white copies per day. Beyond that, black and white copies are 10 cents each and colour copies are 25 cents each.
How long can I borrow an eBook/eAudiobook through OverDrive?
HPL now has unlimited borrowing of more than 100,000 eBook and eAudiobook titles. For more magazines, movies, newspaper and more, visit HPL’s online resources.
I have more questions. Who can answer them?
Email firstname.lastname@example.org, call 905.546.3200 or or chat at hpl.ca.