City-Wide Outage, Library Service Impacted

HPL is recovering from the City of Hamilton's cybersecurity-related outage, which began Sunday February 25 and continues today, Friday October 4. Learn more.

Access is restored to the catalogue
The HPL App is back online
Online eResources are available
Libby/OverDrive Holds can now be placed
Access partner libraries' (Burlington, London, Kingston, Mississauga and Ottawa) digital collections
Public Wi-Fi is available at most branches except the Ancaster Branch
Some Makerspace services are available at select locations
Automatic check-ins are operating
Website log-in is available
Printing is available at Ancaster, Barton, Central, Concession, Dundas, Locke, Kenilworth, Mount Hope, Parkdale, Saltfeet, Sherwood, Stoney Creek, Terryberry, Turner Park, Valley Park, Waterdown, and Westdale branches.
Photocopying is available at all branches except for Central Library and the Terryberry, Concession, and Dundas branches. Scanning is not yet available.
Computers are available at Central Library and the Sherwood Branch.

Staff are available by phone at 289-779-7588, chat at hpl.ca, and email at askus@hpl.ca. Branches are open. Check hpl.ca/events for program updates. Thank you for your patience.

Frequently Asked Questions | HPL

Publish Date:

Tuesday, October 1, 2024 - 8:00am

Notices

3

Terryberry Branch - Parking Lot Access

Due to construction, east exit lanes of the parking lot are not available until October 23. Entry and exit are only through the Mohawk Road side at this time. Thank you for your patience.

Affected Branch:

Terryberry Branch

Publish Date:

Thursday, October 3, 2024 - 9:00am

Central Library - Maintenance

From 10pm on Sunday, October 6 until 6am on Monday, October 7, there is a planned power outage at Central Library. Services are expected to resume for the 8am opening. Stay tuned to our website for updates.

Affected Branch:

Central Library

Publish Date:

Thursday, October 3, 2024 - 8:30am

Stoney Creek Branch - Delayed Openings

Due to Staff training, Stoney Creek Branch has a delayed opening of 10 am on Monday, October 7.

You may visit the Saltfleet and Red Hill branches, which both open at 9 am.

www.hpl.ca/hours

Affected Branch:

Stoney Creek Branch

Publish Date:

Tuesday, September 24, 2024 - 8:30am

Phishing Scheme

Please be aware of online phishing attempts impersonating Hamilton Public Library and Library Staff. HPL does not solicit paid freelance opportunities through social media or other messaging applications. HPL does not request personal or banking information through social media or require financial compensation when reviewing job applications. Please report phishing schemes to communications@hpl.ca. If you think you are a victim of fraud, please call the Canadian Anti-Fraud Centre at 1-888-495-8501.

Publish Date:

Monday, September 23, 2024 - 11:00am

Home Library Service

The Home Library Service provides library materials to Hamilton residents unable to get to any of our 23 branches or Bookmobile sites.

To qualify, individuals must be:

Homebound or institutionalized for three months or more because of age, illness, frailty, or caregiver responsibilities.
A Hamilton resident.

Apply online or ask a caregiver to pick up a form in-Branch:

After you apply, HPL Staff select materials and mail them directly to you for free. Please note it may take 4-6 weeks from the time of application to the first delivery.

When finished, return your materials using the provided postage-paid return envelope. Family or friends can also return your items for you at any HPL branch. Take your time to enjoy your materials and return them at your convenience.

Canada Post offers a Delivery Accommodation Program to help you post packages to the library due to physical limitations. For more information about this program, please call Canada Post at 1-844-454-3009.

Questions? Call 905-546-3200 x 3222, email HLS@hpl.ca or chat at hpl.ca.