Telephone Service - Technical Issues

Please note that the 905-546-3200 main line is experiencing technical issues today, Monday, December 8. Members can still reach Staff at 289-779-7588 or by email or through chat online. We are working quickly to resolve the issue. Thank you for your patience.

All Branches and Bookmobile Stops

Published:

Monday, December 8, 2025 - 7:30pm

Sherwood Branch Accessible Door Out of Order

The accessibility door at Sherwood Branch is not working. We aim to fix it quickly.

1

Affected Branch: Sherwood Branch

Nearest Branches:

Barton Branch

Concession Branch

Kenilworth Branch

Published:

Wednesday, December 3, 2025 - 5:00pm

Replacement and Damage Fees

Bring back your borrowed library items (due Oct 1 or later) within 28 days to avoid a replacement or lost fee. We'll remove the fee when you bring back your overdue items.

All Branches and Bookmobile Stops

Published:

Thursday, September 11, 2025 - 3:00pm

eBook and HPL Online Support

Prior to filling out this form, you can read and watch help articles and videos about how to use eBooks and eAudiobooks. Also, check the list of compatible devices.

If you are recommending a title for the collection, please use the Suggest for Purchase form.

Please proceed below if your issue is still not resolved:

Personal Information

First and Last Name *

Library Card Barcode Number *

Your PIN is needed to troubleshoot your account.

Email Address *

Resource Type

Digital Media Type *

HPL.ca

eBooks

Audiobooks

Other Online Resource

Is this your first time using this resource?

Is this your first time using this resource? *

Yes

No

Please explain the issue in as much detail as possible. Please include the titles you are experiencing difficulty with and try to include the exact wording of the error message received: *

_{Personal information contained on this form is collected under the authority of the Freedom of Information and Protection of Privacy Act, 1990. MFIPPA\Regulations 29. The information collected will be used in the process of the library’s business. Questions regarding the collection and use of personal information can be directed to: Chief Librarian, Hamilton Public Library, P.O. Box 2700, Hamilton, ON L8N 4E4.}

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