Library Questions During COVID-19?
Last Updated: February 25, 2021.
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Services
Is the library open?
HPL branches are open for holds pick up, Print on the Go, Makerspace and Grab and Go bags Tuesday-Friday 10:00am-6:00pm, Saturday 10:00am-5:00pm. (Note: All HPL branches are closed Sunday and Monday.)
Can I use a computer?
Yes. Computer use is first come, first served for up to two hours per day if no one else is waiting. Computers are available Tuesday-Friday 10:00am-5:30pm and Saturday 10:00am-4:30pm. All computer users need a library card.
Can I get help with my tech devices?
Yes. Book an Appointment online and HPL Staff can help you virtually via email or on the phone.
Can I use the Wi-Fi?
Yes. Wi-Fi is also available indoors for limited use and depending on space capacity. Outdoor use of Wi-Fi is available 24/7. For your safety, please maintain physical distancing.
Is the Visiting Library Service running?
Yes. In a modified way. Read more information about the Visiting Library Service.
Is the Bookmobile on the road?
Yes. Please check the Bookmobile page for more information about the hours and stops and how you can pick up your holds and drop off your returns.
Is Local History & Archives open?
No. It is currently closed, due to health precautions. Staff are available to answer questions. Email askhpl@hpl.ca or call 905-546-3200 or chat at hpl.ca.
Are Makerspaces open?
Yes, with some restrictions:
- iMac computers and digitizing equipment are available at all branches (except Dundas and Waterdown) for up to two hours.
- Submit 3D projects online and pick up at Central, Red Hill, Terryberry or Turner Park branches.
- Submit online or come in person to Central for 3D prints, vinyl, posters and buttons.
- The embroidery and Cricut machines are available for use at Central.
- The photo studio and sound studio at Central Library only is currently available. (Not available at Red Hill, Dundas and Turner Park.) Sound studio is restricted to one person and for playing music only. Microphones are not available to borrow. Singing is not permitted.
Contact Makerspace Staff at 905-546-3200 x3406 Tuesday-Friday 10:00am - 5:30pm and Saturday from 10:00am - 4:30pm or email your questions to askhpl@hpl.ca.
Is HPL offering programs?
All HPL and partner-led programs are virtual. Go to hpl.ca/events for more information.
Is in-person tutoring permitted in branch?
No. Only virtual tutoring is allowed.
Virtual tutoring is available every day from 2:00pm-11:00pm. Log in to Brainfuse with your HPL card to get started.
Print / Copy / Scan
Can I print remotely and pick up at a branch?
Yes. You can use our wireless printing service, Print on the Go. Submit your print job online, receive confirmation and go to any branch to release and pick up your print. Bring your library card. Here’s a Quick Steps instruction sheet to help you use our Print on the Go service.
Can I print, photocopy or scan at a branch?
Yes.
Borrowing
Can I place holds?
Yes. Visit hpl.ca to browse titles and put items on hold.
When can I pick up my holds?
When you receive a notice from HPL that your holds are ready, pick them up at your selected branch. No appointment necessary.
How long can I borrow physical library materials, eBooks and eAudiobooks?
You have 28 days to enjoy your physical items and can choose to borrow eBooks and eAudiobooks for 7, 14 or 21 days, through OverDrive.
Do I need to bring back my library items?
Yes. Please return all library materials on the due date or when they are no longer renewable. Return all library materials into any of the drop boxes at HPL’s 22 branches.
I returned my library materials, but they still appear as overdue on my account.
Rest assured HPL received your items but items are quarantined for three days. Thank you for your patience.
Will I be fined for overdue materials?
HPL is permanently eliminating fines and fees on children’s and youth materials and waiving fines for everyone else until December 31, 2021. More information is on our FAQ page.
What options do I have if the item I'm looking for is not in the catalogue?
Please checkout HPL's online collections of Read. Watch. Listen. Learn options.
What if I don’t have a library card?
You have two options: register for a library card at any branch, or get an eCard online at hpl.ca/online-register. All library Cards can be used to borrow physical items or access a large collection of digital content on HPL.ca
Does my library card work online?
Yes. HPL has all you need to keep you informed and entertained. Use your card or Register online for a card to borrow physical items and to access movies, music, newspapers, magazines, e-learning and more, all for free.
Safety
Can I come into a branch without a mask if I am medically exempt?
As of Dec 7, 2020, anyone entering HPL branches must wear a mask or face shield. For Members who are medically exempt (according to the City by-law) Staff will offer a sanitized face shield to be worn. If Members choose to refuse the face shield, they can’t enter a branch. Members may request their holds be brought to them outside. Hamilton Public Library is committed to reducing the spread of COVID -19 in our community.
What is the safety protocol for libraries?
HPL follows the province’s COVID-19 safety plan.
I have more questions. Who can answer them?
Email askhpl@hpl.ca, call 905.546.3200 or chat at hpl.ca.
